Frequently Asked Questions (FAQ)
Do you only do airport transfers?
No, but airport work represents the vast majority of our work. We do get asked about other journeys, and if we can fit them in to our schedule, then we will. Examples of this are railway stations; bus and coach stations; and hotels and restaurants for special occasions.
What airports do you cover?
We mainly cover Manchester Airport, but this is simply because most of our customers choose to fly from there. We also cover Liverpool, Blackpool, Leeds Bradford, East Midlands, and Doncaster, and we will be able to provide you with a price for most UK airports.
Do you do multiple pick ups and drop offs?
Yes we do. This is something we get asked for quite frequently. If you mention this at the time of booking then we will be able to provide you with a fixed price for all the additional addresses.
How do I pay for my journey?
Just pay the driver in cash on the day of your outward journey. If you wish to pay by cheque you will need to post this to us in advance of your journey so that the cheque has cleared when we collect you.
Is your office open 24 hours?
No. The office is open for bookings from 09.00 to 21.00 every day apart from Christmas Day when we are closed. On Christmas Eve; Boxing Day; New Years Eve and New Years Day we are only open for bookings and enquiries for a limited time. If your call is not answered personally, please do not hang up. We do make use of an answering service when we are busy or out on jobs. Any messages will be responded to at the earliest opportunity. Between 21.00 and 09.00 the following day, the answering service is always in operation and any messages will be responded to after 09.00
Can you only be contacted by telephone?
No. We can deal with your request by email; or you can write to us.
What if my return flight is delayed?
We always monitor incoming flights to check for any delays. If your return flight is delayed we will be aware of this.
What if I miss my return flight?
You will need to let us know this, otherwise we will check the return flight details you have given at the time of your booking and arrive at the airport to collect you. If you do not let us know you will not be on the flight then you will be liable to pay us for the journey anyway.
What if my return flight is cancelled?
If your return flight is cancelled then we will try to determine if you are going to be on another flight by contacting the handling agents. Depending on the information available to us we may then be able to check the new flight number and still meet you on your return. Sometimes we are unable to get the necessary information, and if this is the case we will have no alternative but to wait for you to contact us on your return.
You can also send a text message to the mobile number shown on the back of the T C Travel cards and luggage tags you were given on your outward journey. This has the added benefit of providing us with your mobile number so that we are then able to contact you directly.
What if I forget something and need to turn back?
It is not unusual for a customer to realize that they have forgotten something on the way to the airport. If this happens the driver will turn back provided there is enough time in the schedule before the next job. Please note that there are times when it will not be possible to turn back. If we do have return to your home address there will be an additional charge to cover the extra time and mileage.
What if I leave something on the vehicle?
If you discover you have left something behind on the vehicle that has either taken you to the airport or brought you back on your return journey, let us know as soon as possible. We will try to let you have your property back as soon as possible, but this depends on the drivers schedule for that day. What this means is that if you leave something behind on your outward journey then we may not be able to return this to you until we collect you on your return. We will always charge for the time and mileage involved in returning items.